Teach your agents. Coaching from calls becomes structured lessons; approved lessons are injected into the agent so they actually change behaviour.
Coaching moments mined from this agent's calls and your emails to it. Approve to teach, or reject.
Where an agent has read a process and proposed how to run it: which steps need judgement, and which are mechanical controls that run as code. Nothing runs until you approve the split.
Approved training this agent is using right now.
Teach an instruction or example directly to the selected agent.