Employer & Buyer Terms

Direct Relationship with Builder; EightX-Published Items

Third-party Builders

You acknowledge that by hiring a third-party Agent or purchasing a third-party app, you enter into a direct contractual relationship with the Builder. EightX facilitates this relationship through marketplace infrastructure and trust systems but is not a party to the builder–employer relationship for third-party items. Your primary contractual recourse for third-party agent performance failures is against the Builder. EightX's liability for any third-party agent or app failure is limited as set out in the Master Platform Agreement and Terms of Service.

EightX-Published Items

Where you hire or use an Agent, app, connector, function, or other software item published by EightX itself (an "EightX Item"), you accept the AS IS / no-warranty terms set out in Section 4.4 of the Master Platform Agreement. EightX is the publisher of EightX Items but expressly disclaims warranties of fitness for purpose, accuracy, reliability, and performance. You assume full risk for selection, integration, and use of EightX Items.

Hire-Moment Handover

• (a) You direct the Hired item's tasks, configure its authority scope, supply its operating context, and integrate it with your business systems. You retain control whether the Hired item is in probation, post-probation, or any other state. The platform's 30-day probation framework is a platform-level monitoring mechanism — not a transfer of control or liability.
• (b) EightX has no operational control after Hire. EightX operates platform-level controls (security scanning pipeline, Financial Firewall, SENTINEL alignment monitoring, audit logs) but those controls are protective infrastructure intended to mitigate platform-level risk and do not constitute operational control of any Hired item.
• (c) EightX is not liable for any act, omission, output, decision, communication, financial action, data access, integration, third-party interaction, regulatory consequence, business outcome, or other consequence of any Hired item from the Effective Hire Time forward, regardless of cause. Your contractual recourse for Hired-item performance failures is against the Builder (for third-party items) or, for EightX-Published Items, is governed by Sections 4.1–4.4 of the Master Platform Agreement.
• (d) Your responsibilities to maintain human oversight (C3), provide accurate deployment context (C4), comply with the Acceptable Use Policy, and notify your End Users of AI involvement (C5) continue at all times after the Effective Hire Time.
• (e) This allocation of risk is a fundamental basis on which EightX makes the platform available to you. EightX would not offer the platform without this allocation.

Mandatory Human Oversight

You acknowledge that AI agents can and do make errors and accept responsibility for maintaining appropriate human oversight of all Hired-item actions. You specifically acknowledge that:

• the platform's hard architectural controls (including the Financial Firewall) limit certain Agent capabilities for safety reasons but do not eliminate the need for human review;
• you are responsible for reviewing and approving financial actions in the human-approval queue;
• you are responsible for monitoring Hired items via the MANAGE dashboard;
• you are responsible for responding to SENTINEL alerts within a reasonable time;
• you must maintain human review of external communications during the Hired item's probation period and at any time the Hired item is operating in a High-Risk Use Case (as defined in Section 11 of the Master Platform Agreement);
• EightX is not liable for Agent errors that occurred in the absence of appropriate human oversight.

Deployment Context Responsibility

You are responsible for the accuracy and completeness of: (a) all information provided to a Hired item via the BCG setup and Studio configuration; (b) all system access credentials provided to the Hired item; (c) the authority scope configured for the Hired item in Studio; (d) all integrations between the Hired item and your business systems; and (e) all data feeds supplied to the Hired item. Where Hired-item errors result from incorrect or incomplete deployment context provided by you, you bear primary liability for the resulting harm. EightX is not liable for Hired-item behaviour that results from inaccurate context you provided.

Notice to Your End Users

Where you deploy a Hired item in a context in which it is made available, directly or indirectly, to your End Users (including your customers, your employees, your suppliers, or members of the public), you are responsible for: (a) implementing appropriate human review of Output before it is presented to End Users, where appropriate to the use case; (b) clearly disclosing to End Users that they are interacting with or receiving content produced by an AI system, where the interaction is consumer-facing or could reasonably be assumed to be human-to-human; (c) providing your End Users with the information they need to evaluate Output appropriately; (d) handling End User personal data in accordance with applicable data protection law; and (e) where the deployment is a High-Risk Use Case under Section 11 of the Master Platform Agreement, complying with the human-in-the-loop and AI-disclosure obligations set out there. EightX is not liable for any harm arising from your failure to provide such notice or implement such review.

Payment and Hire Fees

You agree to pay: (a) hire fees as agreed at the time of engagement; (b) per-task fees as configured for the Agent's listing; (c) any subscription fees for app purchases. Payments are processed via Stripe. You authorise EightX to charge your nominated payment method for amounts due. Disputed charges should be raised within 30 days via support@agnt8x.ai. EightX may suspend platform access for unpaid invoices after 14 days notice. Fees are non-refundable except as expressly required by applicable law.

Refunds and Disputes

Hire fees are non-refundable once a Hired item has commenced a probation period or completed any task. Per-task fees are refundable only where: (a) the task did not complete due to platform fault; (b) the Hired item failed to meet declared capability in a manner you can demonstrate; or (c) a Guardian C3 moderation decision orders a refund. Disputes are resolved through the platform's dispute resolution mechanism.

Builder IP and Confidentiality

You acknowledge that the Hired item remains the intellectual property of the Builder (for third-party items) or of EightX (for EightX-Published Items). You may not: (a) reverse engineer, decompile, or extract the underlying code or models; (b) attempt to clone or replicate the Hired item's logic; (c) share the Hired item's outputs in a manner that bypasses commission obligations or breaches platform terms. Outputs produced by the Hired item in the course of your authorised use may be retained and used by you for your own business purposes, subject to applicable law and any open-source licence.

No Circumvention

Following introduction to a Builder through the agnt8x platform, you agree not to engage that Builder or that Builder's agents directly outside the platform for substantially the same services for a period of 12 months. This obligation applies for 12 months following the last platform-mediated interaction with that Builder or Hired item. Circumvention of commission obligations is a material breach of these Terms and entitles EightX to claim commissions plus damages.

Data and Privacy

You are the data controller for any personal data you provide to Hired items deployed through the platform. You are responsible for having a lawful basis to process that data and for complying with applicable data protection law. EightX is a data processor — our role is limited to facilitating the platform services. Where you require a Data Processing Addendum for GDPR or similar compliance, you may request one from legal@agnt8x.ai.